Privacy policy

Last Updated Date: 9/2025

1. INTRODUCTION AND DATA CONTROLLER

Andreas Papadamou (hereinafter referred to as “we,” “us,” or “the Company”), the owner of the website https://www.trixordo.com , recognizes the importance of protecting the personal data of its visitors and customers. This Privacy Policy describes how we collect, use, store, and protect your information.

Data Controller:

  • Company Name/Name: Papadamou Andreas
  • Address: Kleanthous 57010 Filyro
  • Contact Email: [email protected]
  • telephone: +30 2310695980

2. PERSONAL DATA WE COLLECT

We collect data that helps us provide you with our handmade musical instruments and services. This data includes:

Data CategoryDescription/ExamplesPurpose of Collection
Identity DataFirst name, Last name.For the execution of your order and communication.
Contact DataShipping address, billing address, email address, phone number.For sending the instruments and for billing/invoicing.
Transaction DataDetails about the musical instruments you purchased, payment information (ONLY if you choose bank transfer).Details about the musical instruments you purchased, payment information (ONLY if you choose bank transfer).
Technical DataIP address, login data, browser type and version, time/date of access.For the security and improvement of our website.
Marketing DataPreferences for receiving the newsletter (if you subscribe).For sending updates, offers, and information on new instruments.

3. LEGAL BASIS FOR PROCESSING (GDPR)

The processing of your personal data is carried out based on the following legal grounds, as defined in Article 6 of the GDPR:

  1. Contract Performance: Processing is necessary for completing the purchase and shipping the instrument you ordered.
  2. Legal Obligation: Processing is necessary for compliance with tax and accounting requirements (e.g., keeping records).
  3. Legitimate Interest: Processing is necessary for our legitimate interests (e.g., website improvement, fraud prevention), provided your rights do not override these interests.
  4. Consent: For marketing purposes (newsletter) or non-essential functionalities (e.g., certain cookie categories), we obtain your explicit consent.

4. DATA RECIPIENTS

To fulfill your orders, we may share your data with the following third parties:

  • Shipping Companies/Couriers: (Name, Address, Phone Number) for the delivery of the instrument.
  • Payment Service Providers: Companies such as [woopayments, PayPal, VivaWallet, banks] for the secure processing of your payment. WE DO NOT store credit card details on our server.
  • Accounting Services: For maintaining legal tax and accounting records.
  • Website & Hosting Service Providers: For the operation and security of https://www.trixordo.com

5. INTERNATIONAL DATA TRANSFERS

If we use services based outside the European Economic Area (EEA) (e.g., certain email marketing platforms or cloud services), we ensure that the transfer is protected by appropriate safeguards (e.g., EU Standard Contractual Clauses).

6. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purpose of satisfying any legal, accounting, or reporting requirements.

  • Transaction data (e.g., name, address, purchase details) is usually kept for 10 years, in accordance with Greek tax legislation.
  • Marketing data is retained until you withdraw your consent (unsubscribe).

7. YOUR RIGHTS

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: To request a copy of the data we hold about you.
  • Right to Rectification: To request the correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): To request the deletion of your data, under certain conditions.
  • Right to Restriction of Processing: To request the restriction of the processing of your data.
  • Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: To object to the processing of your data for direct marketing purposes or based on legitimate interest.
  • Right to Withdraw Consent: If processing is based on consent, you have the right to withdraw it at any time.

To exercise any of your above rights, please contact us at the email address: [email protected].

8. RIGHT TO COMPLAIN

If you believe that your rights regarding the protection of your personal data are being violated, you have the right to lodge a complaint with the competent supervisory authority:

Hellenic Data Protection Authority (HDPA)

9. Cookies

Our website https://www.trixordo.com uses cookies to enhance user experience, analyze traffic, and provide advertising messages (where applicable). For detailed information regarding the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy. For detailed information regarding the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

10. CHANGES TO THE PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. The revised version will be posted on our website and will bear an updated “Last Updated” date. We encourage you to review it regularly.

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